#incidents

INC-2038: Payment gateway timeout spike

A
Alex Chen
Admin: Payment Systems
2024-11-05 20:12
Seeing a spike in gateway timeouts over the last 30 minutes, investigating.
J
Jordan Patel
Database Administrator
2024-11-05 20:25
DB connection pool is maxed out on the payments replica, looks correlated.
A
Alex Chen
Admin: Payment Systems
2024-11-05 20:50
Bumped the pool size and timeouts have cleared. Will follow up with the vendor on the root cause.